These blog posts will be dedicated to him and his story-of-the-day, or quote-of-the-day, or vent-of-the-day. Trust me, they're worth reading.
I'll need to begin today's post by telling Monday's story, which goes something like this: Dale went to Walmart to buy a new toy, which in his case was a new computer monitor. He had filled up his cart with goodies from the electronics section and had turned around to grab a computer monitor when all of a sudden a Walmart associate came and took his cart and ran off with it. Dale yelled after the girl, who then walked away even faster. Dale went another aisle over and found a huddle of Walmart employees standing around talking amongst each other. He told them how the girl had just took off with his cart and he couldn't go back to the front of the store without having something to lean on and hold on to, and when he did, the huddle of employees dissipated away without a looking at him, and not one of them returned with a new cart.
Todays story: Dale comes into our office with a huge grin on his face and a malicious voice saying "I got even with Walmart last night, I took my revenge!" His story of the day: "I went in and filled up the bottom of the cart with things from the tools section. Then I walked over to the ice cream and started piling up all the good kind of ice cream on top of the tools and filled up my cart. I walked all over the store grabbing stuff and throwing it on top. I thought of putting in a computer monitor, but I haven't reached that kind of evil yet. When my cart was completely full I went and parked it by the bathroom where nobody would bother it and just left. Then I saw that same girl who took my cart come out of the employee break room; she works in the automotive department, so now I'm gonna take my revenge."
He ended this story with the open-ended question of "how many shopping carts do you think equal one bad customer service experience? Ten?" and then left with a smirk on his face.
